Terms & conditions

Updated June 5, 2026

ACCEPTANCE NOTICE: Customer acknowledges and agrees that signing the APX Service Approval/Authorization via our CRM platform — or otherwise confirming a booking — constitutes (a) acceptance of the services selected and the pricing shown, (b) acceptance of these Terms & Conditions, which are attached to and incorporated by reference into the approval, and (c) the payment authorization set forth in Section 2 below. Customer affirms they are at least 18 years of age and have the legal authority to enter into this Agreement and to authorize service on the vehicle.

By booking any service with APX Car Solutions LLC / APX Mobile Detailing ("APX," "we," "us"), Customer ("you") agrees to the following:

1) Booking & Deposits

• A 20% NON-REFUNDABLE deposit is required to secure all appointments. No deposit = no confirmed booking.
• Deposits are applied toward the final invoice.
• A deposit may be transferred one time to a rescheduled appointment only if Customer provides at least 24 hours' advance notice (see Section 4). Deposits are otherwise non-refundable.

2) Payment Authorization & Stored Card (IMPORTANT)

By accepting this Agreement, Customer authorizes APX to securely store Customer's payment card ("card on file") and to charge that card for:

• the deposit;
• the full balance due upon completion of services;
• any additional charges, fees, or adjustments expressly permitted under this Agreement (including the cancellation/no-show fee, convenience fee, time-slot fee, and any condition-based price adjustments); and
• any unpaid amounts that remain due after services are rendered.

This authorization remains in effect for the duration of the engagement and for the collection of any amounts owed. Customer represents that they are the authorized cardholder. Card data is handled through APX's payment processor and CRM; APX does not retain full card numbers outside of that secure environment.

3) Cancellation / Reschedule / No-Show

• Cancellations or reschedules must be made at least 24 hours in advance of the scheduled appointment.
• If Customer cancels late (less than 24 hours' notice), fails to appear, or stops responding (defined as no response to APX's reasonable contact attempts within 2 hours of the scheduled start time), APX will charge 50% of the remaining job cost to the card on file.
• Liquidated damages: Customer acknowledges that this fee, together with the non-refundable deposit, is a good-faith pre-estimate of APX's actual damages from a lost appointment — including lost time, lost scheduling opportunity, and employee pay — and is not a penalty. The parties agree these amounts are reasonable given the difficulty of calculating exact damages.

4) Vehicle Access & Preparation

Customer agrees the vehicle will be ready and accessible at the scheduled appointment time. If the vehicle is not ready or accessible:

• If APX must wait more than 10 minutes due to personal items, trash, or lack of access, a $75 convenience fee may apply.
• If, after that 10-minute wait, Customer remains unavailable and APX still cannot access the vehicle, APX may treat the appointment as a no-show under Section 3 (50% fee) in lieu of the convenience fee. The two fees do not stack; APX will apply only the greater applicable fee.

5) Mobile Service — Site Requirements

APX is a fully self-contained mobile detailing service and supplies its own water and power; no hookups are required from Customer. However, Customer is responsible for providing:

• a safe, legal, and reasonably level location to perform the service;
• sufficient space for APX to work around the entire vehicle.

Customer is solely responsible for any parking permits, parking tickets, towing, HOA or building violations, or similar costs arising from the service location. If APX, in its sole discretion, determines a location is unsafe, illegal, or unsuitable, APX may relocate the work area, reschedule, or decline service. APX generally serves a 45-mile radius from its base of operations; service outside that radius is at APX's discretion.

6) Vehicle Condition, Pricing & Additional Charges

• Pricing is based on the selected package and the condition described by Customer at booking.
• Customer must disclose excessive conditions prior to arrival, including but not limited to pet hair, sand, stains, odors, heavy trash, biohazards, and mold.
• APX may adjust pricing after on-site inspection if the actual condition is worse than described. APX will communicate any adjustment before continuing, and continuing the service constitutes acceptance of the adjusted price.
• Stain removal, odor removal, pet hair removal, and sand removal are NOT guaranteed.

7) Ceramic Coating / Paint Correction Results

Customer understands:

• Ceramic coating is a protectant, not paint correction.
• Ceramic coating does not remove scratches, swirls, etching, oxidation, water spots, or paint defects unless paint correction is separately purchased.
• Paint correction results vary depending on paint condition, thickness, and safe polishing limitations.
• Existing imperfections may remain visible after service.

8) Personal Property & Interior Limitations

• Customer MUST remove all valuables and personal belongings prior to service.
• APX will not move or handle personal items, for safety and liability reasons.
• Storage areas (glove box, center console, armrest compartments, trunk) may not be cleaned if not emptied.
• APX is not responsible for any personal property left in the vehicle.

9) Biohazard / Unsafe Conditions

For safety reasons, APX reserves the right to refuse, pause, or immediately stop work if hazardous or unsafe conditions are present, including but not limited to: mold or mildew; human or animal waste (urine, feces, vomit); bodily fluids; needles, broken glass, or hazardous materials. If this occurs, APX may charge a partial service fee for the time, labor, and materials used, even if the job is not completed.

10) Pre-Existing Damage & Fragile Surfaces

APX is not responsible for pre-existing damage, worn materials, or fragile components, including but not limited to:

• scratches, cracks, dents, rock chips, prior repairs;
• peeling paint, failing clear coat, weak or loose trim, faded buttons;
• fragile headliners, brittle plastics, worn leather, and other deteriorated interior parts.

Customer understands some defects cannot be corrected through detailing and may require replacement, auto body work, or additional services. (This Section addresses pre-existing conditions only; damage alleged to be caused by APX is governed by Sections 11 and 12.)

11) APX Insurance & Damage Claims

APX is fully insured. In the unlikely event of damage Customer believes was directly caused by APX's work, Customer must:

1. raise the concern at the final inspection (Section 13), before APX departs; and
2. allow APX to document the condition with photographs.

Claims not raised at final inspection, before APX departs, are waived. APX will review timely claims in good faith and, where APX is responsible, will address them through repair, its insurance, or another reasonable remedy at APX's election.

12) Limitation of Liability

To the fullest extent permitted by law, APX's total liability arising out of or related to the services is limited to the amount Customer paid for the specific service at issue. APX is not liable for indirect, incidental, consequential, or punitive damages, or for loss of use. Nothing in this Agreement limits liability that cannot be limited under applicable law (such as liability for gross negligence or willful misconduct).

13) Payment Policy (IMPORTANT)

• Full payment is due immediately upon completion of services and will be charged to the card on file per Section 2.
• Failure or refusal to pay is considered theft of services and may be pursued accordingly, including referral to collections and legal action.
• Customer agrees to pay all reasonable collection costs and attorney's fees APX incurs in recovering unpaid amounts.
• Non-payment voids any service guarantee or goodwill re-do eligibility.

14) Chargebacks

Customer agrees to contact APX to resolve any billing concern before initiating a chargeback or payment dispute. Filing a chargeback for a charge validly authorized under this Agreement is a breach of this Agreement. Customer remains liable for the disputed amount, any chargeback or processor fees APX incurs, and collection costs and attorney's fees under Section 13.

15) Final Inspection & No-Refund Policy

• Customer MUST inspect the vehicle upon completion. All concerns must be raised at the final inspection, before APX departs.
• Once Customer approves the work and/or APX departs the property, the service is final. No refunds will be issued, and APX is not obligated to return for additional service or re-do requests.
• Any goodwill re-do that APX may elect to provide is entirely at APX's sole discretion, is not a guarantee, and creates no obligation.
• Unauthorized cleaning, polishing, or repairs performed by Customer or any third party after service void any goodwill or claim eligibility.

16) Scheduling Changes (Weather / Equipment / Staff)

APX may reschedule or adjust appointment times due to weather conditions, equipment failure, or staff illness without penalty, and will provide the next available option. Such changes by APX do not entitle Customer to a refund of the deposit; the deposit transfers to the rescheduled appointment.

17) Photo & Media Release

Customer grants APX the right to capture and use before/after and in-progress photos and video of the vehicle and the work performed for marketing, advertising, social media, and promotional purposes. APX will not publish identifying personal information (such as license plates) and will make reasonable efforts to obscure it. Opt-out: Customer may opt out of this release by notifying APX in writing before service begins.

18) Communications Consent

By providing a phone number, Customer consents to receive service-related calls and text messages from APX regarding bookings, scheduling, approvals, and payment. Message and data rates may apply. Customer may opt out of non-essential texts at any time by replying STOP; APX may still send transactional messages necessary to complete a booking.

19) Electronic Acceptance

The parties agree that electronic signatures and electronic acceptance through APX's CRM platform are valid, binding, and enforceable to the same extent as a handwritten signature under the federal E-SIGN Act and the New Jersey Uniform Electronic Transactions Act.

20) Right to Refuse Service

APX reserves the right to refuse or discontinue service to any person or vehicle for any lawful reason, including unsafe conditions, abusive conduct, or conditions materially different from those described at booking.

21) Gratuity

Gratuity is appreciated but never required and is entirely at Customer's discretion.

22) Governing Law & Venue

This Agreement is governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Subject to Section 23, the exclusive venue for any dispute is the state or federal courts located in Bergen County, New Jersey.

23) Binding Arbitration & Class-Action Waiver

PLEASE READ — THIS AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to this Agreement or the services — except as noted below — shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules, conducted in or near Bergen County, New Jersey, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

• Class-Action Waiver: All disputes must be brought in the parties' individual capacity only, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
• Exceptions: Either party may bring an individual claim in small claims court, and APX may seek injunctive or other equitable relief in court to recover unpaid amounts or protect its property and intellectual property.

If this class-action waiver is found unenforceable, the entire arbitration provision in this Section shall be null and void, but the remainder of the Agreement remains in effect.

24) General Provisions

• Entire Agreement: This Agreement, together with the Service Approval/Authorization, is the entire agreement between the parties and supersedes all prior discussions.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.
• No Waiver: APX's failure to enforce any provision is not a waiver of its right to enforce it later.
• Amendment: APX may update these Terms & Conditions from time to time; the version in effect at the time of booking governs that booking.
• Assignment: Customer may not assign this Agreement. APX may assign it to a successor or affiliate.
• Headings: Section headings are for convenience only and do not affect interpretation.

By reading these Terms & Conditions or signing the approval, you, the Customer, acknowledge that you have read, understood, and agree to them in full, including the Payment Authorization (Section 2) and the Binding Arbitration & Class-Action Waiver (Section 23).

Thank you for taking the time to read through our Terms & Conditions. APX Car Solutions aims to provide the best service possible while protecting all parties and ensuring a safe and positive work environment for our valued employees. We look forward to serving you!

APX Car Solutions LLC Phone: (201) 256-5995 Email: info@apxcarsolutions.com